FAQs

Can I return my order if I change my mind?

→ No. All BirdiePolos products are made-to-order. We only accept returns for defects or damage.

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How long does a replacement take?

→ 7–9 business days once your case is approved.

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How do I know if my return is accepted?

→ You’ll receive a confirmation email within 1 business day.

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What if my package is lost?

→ If tracking shows no movement for 14+ days, we’ll replace it free of charge.

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Can I cancel my order?

→ Within 24 hours: full refund
→ After 24 hours: 50% fee
→ Once production starts: cannot cancel

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Contact Us

BirdiePolos
📍 1950 W Corporate Way, Anaheim, CA 92801, United States
📧 cs@birdiepolos.com
🕘 Support Hours: 8:00 AM – 6:00 PM (Mon–Sun)