Shipping Policy
At BirdiePolos, each order is made and packed specifically for you. Here’s exactly how shipping works.
1. PROCESSING TIME
Our products are made-to-order.
Typical processing time:
-
2–5 business days
-
Monday–Friday (holidays excluded)
-
Production starts after payment is confirmed
Large or special items may need extra time — we prioritize quality over rushing.
2. SHIPPING & DELIVERY
🇺🇸 U.S. Shipping
-
Standard delivery: 5–8 business days
-
Tracking sent by email once shipped
-
Carriers: USPS, UPS, or similar trusted partners
🌍 International Shipping
-
Worldwide delivery: 7–12 business days
-
International tracking where available
-
Customs, VAT, and import fees → paid by the customer
Customs delays are outside the estimated delivery window.
3. SHIPPING RATES
Shipping costs are calculated at checkout based on:
-
Destination
-
Weight
-
Shipping method
Free U.S. shipping for orders over $99.
Bulk/wholesale orders may qualify for special rates — email us for details.
4. ORDER TRACKING
-
Tracking is emailed once your order ships
-
You can track via the carrier’s website
-
Tracking may take 24–48 hours to update
If tracking doesn’t move for 3 business days, contact us.
5. ADDRESS ACCURACY
Please confirm your shipping address before checkout.
-
We cannot reroute packages after processing begins
-
Incorrect or incomplete addresses may cause delivery failure
-
Reshipment fees due to incorrect info are the customer’s responsibility
6. LOST OR DAMAGED PACKAGES
We stand behind every product and will help resolve issues.
Lost packages
We will investigate directly with the carrier.
Damaged packages
Report within 48 hours with:
-
Photos of packaging
-
Photos of product damage
Once verified, we’ll send a replacement or refund.
We cannot cover loss or damage caused by incorrect shipping details provided at checkout.
7. CONTACT US
BirdiePolos
📍 1950 W Corporate Way, Anaheim, CA 92801, United States
📧 cs@birdiepolos.com
🕘 Support Hours: Mon–Sun, 8:00 AM – 6:00 PM